Ask Curtis: Where to Start

Dear Readers,

I often get questions on “where to start” when you have a loved one who may need to go into some type of senior community. In previous columns I have gone over how to determine if your loved one was ready for assisted living, and also the differences in the types of communities there are, from independent to nursing homes. Today I will go over what to look for when researching any independent/assisted living community – this is only an abbreviated list; however if you would like the full list, please contact me at 770-963-4837 and ask for the “What to Look For” list.

What To Look For

Atmosphere:

Is it in a good, convenient location?
Does it have an attractive outside and inside appearance?
Do residents socialize with each other and appear happy and comfortable?
Is staff personable, outgoing and helpful and act in a professional manner?
Are visits with residents welcomed at any time?
Does the facility have clean look, as well as a clean smell to it?
Do you feel comfortable in the environment?

Physical Features:

Is the building designed to meet the residents needs?
Is the floor plan easy to follow?
Are doorways and hallways wheelchair & walker accessible?
Are there elevators for those that can’t use stairs?
Are hand rails available to aid in walking?
Are floors of a non-skid material and carpets firm/secure?
Is lighting good?
Is the temperature at a comfortable level?
Are exits clearly marked?

Individual Unit Features:

Are there different sizes and types of units available?
Do bathrooms have grab bars?
Do bathrooms accommodate wheelchairs and walkers?
Is 24 hr. emergency response system accessible from the unit?

Food Service:

Are three nutritionally balanced meals provided daily?
Is there a common dining area, and if so, is it kept clean?
May a resident request special foods?
Does the food look and smell good?
Is there a set time for meals or do residents decide when to eat?

Medication, Health Care:

Is there sufficient staff to meet the residents needs?
Are medications properly secured and distributed?
Is staff available to provide 24-hour assistance?
If a residents needs change, would additional services be available?

Contracts/Costs & Finances:

May a contract be terminated and if so, what is their refund policy?
Are there other sources of financial assistance?

If you have questions or suggestions for Curtis, email him at: curtis@ashtonseniorliving.com